What if my order arrives damaged or defective?
If your artwork arrives not in perfect condition, please email us at firstname.lastname@example.org with photos of the item AND photos of the box it arrived in, and we will gladly ship you a replacement, at no additional cost.
What should I do if I didn’t receive the image or size I ordered?
If you receive the wrong image or incorrect size, please let us know by emailing us at email@example.com, with pictures of the artwork you received and the packing slip. We will process a replacement order as soon as we are notified.
What if I don’t love my canvas?
If you aren’t satisfied with your custom artwork, we are more than happy to work with you to make your order perfect!
What’s In Art offers a 100% Love Guarantee!
You will LOVE your art, or we will take it back! We are happy to accept return or exchange requests for any reason in the first 14 days of purchase! We would be happy to exchange your item(s) of equal value for only the cost of shipping for your new item(s). After 14 days, you will be charged a 20% processing fee plus the new shipping charges for your exchange. Scroll down for more information on how to start the return process!
If there is an issue with the print you received, please email us at firstname.lastname@example.org order number and the product you would like to return or exchange to receive a free return shipping label.
We will process your refund or exchange order once your return has been received.
Due to the custom nature of our products, all requests for refunds will be processed minus a 20% processing fee. Shipping is non-refundable. Each piece is custom printed as soon as your order is placed and we cannot re-sell or re-stock any items that are returned. Scroll down for more information on how to obtain a refund.
No exchanges or refunds will be accepted after 60 days from the ship date.
Please note that due to differences in monitors, the colors you see on your computer may be slightly different on the print you receive. We print colors true to the artist’s specifications and cannot alter the original artwork.
*Our extended holiday return policy applies only toward exchanges. Refunds will still be accessed a 20% processing fee.
How do I start the return process?
We offer a unique return process to make it quick and easy to exchange or refund your order. Do not discard or mail back your item until you receive further instructions.
Please contact us as soon as possible with your new shipping address. If the order has not shipped out, we can update the shipping address. If your order is in the final stages of production we may not be able to update the shipping address.
If you need to change the size, image, or product type for your order, please contact us as soon as possible and we would be happy to make the change for you for no additional fee.
All of our items are printed on demand and we get started on your artwork as soon as the order is placed. Due to the custom nature of our orders, all order cancellations will incur a 20% processing fee since we cannot re-sell or re-stock any items that are canceled.