When can I expect to receive my order?
Our items are made to order by hand and can take up to 9 business days to assemble and ship. Customers who has the shipping address within the province of British Columbia should expect to receive their orders between 10-14 business days from the date of purchase.
Tracking details will be emailed to you once your order has shipped. To track your order status online, visit our guest order tracking page.
Can I change the shipping address once the order has been placed?
If the order hasn’t shipped yet, we can still change the address for you. Changing order information will delay the shipment.
Do you ship internationally?
What’s In Art ships internationally! Shipping prices may vary based on size and location. You can contact us for the exact shipping cost at firstname.lastname@example.org . Taxes and duties do not apply.
Why am I being charged extra by customs?
International taxes and duties are not included in your order and will need to be paid before delivery. The cost of duties and taxes are regulated by your country’s customs bureau and not determined or collected by What’s In Art.
Do you ship to P.O. Boxes?
Due to restriction of PO Box size, we do not ship to P.O. Box address.
I received my tracking details, but it doesn’t show any movement, what should I do?
If it has been more than two days since your order has shipped and movement is not reflected on the shipper’s website or it has been more than 48 hours since the last tracking update, please contact us at email@example.com for further assistance.
What should I do if the tracking website states my package was delivered, but I never received it?
We are so sorry for the trouble!
We always recommend checking around your property or with neighbors to ensure your package was not misplaced. If after checking in you were unable to recover your packages, please contact us at firstname.lastname@example.org
Which shipping carrier does What’s In Art use?
All orders Canada & International orders ship via UPS.